前几天翻译了一篇《What is a Treatment Coordinator美国的牙科洽谈师在做什么》（中外牙科洽谈师交流系列01），大家都知道了在欧美日韩等国的牙科诊所都设立了牙科洽谈师的岗位，欧美对洽谈师的称呼是Treatment Coordinator（简称TCO）。同时，我收到很多牙科同行的回复，希望了解更多关于美国诊所是怎么招聘牙科洽谈师的信息，所以我在全球最大的招聘网站www.linkedin.com上找了2个有代表性的美国TCO的招聘广告，翻译出来以供中国的牙科同行参考。 这2个招聘TCO的牙科，一个是位于里士满（美国弗吉尼亚州首府）的全科牙科诊所，一个是位于纽约市中心曼哈顿的正畸专科诊所。从诊所的介绍上来看，他们的设备先进，在当地的知名度都比较高。 在此特别感谢朱军医生对本文翻译的校订，朱军医生是一位资深牙医，她不仅在北京瑞尔齿科有过从业经历，还在加拿大的牙科诊所做过专职TCO。
美国诊所是怎么招聘牙科洽谈师的（中外TCO交流系列02） （译者：周广原 朱军）
一、全科牙科诊所招聘TCO的广告：
Job description We are seeking a Treatment Coordinator. Your role would include: · Meeting and greeting patients · Answering the phone in a cheerful and professional voice that comforts and encourages patient to come to our practice. · Explaining to patients what their condition is and what their treatment solutions are. · Discussing financial arrangements with patients (if you are uncomfortable with money DO NOT APPLY) · Confirming doctor and hygiene schedules · Public relations · Use our computer system for various business administrative tasks (we use Dentrix, Microsoft Office) · Be an advocate for the patient to help them get what they want · Communicate effectively with our patients and our team · Being cross-trained in other aspects of the dental practice
职位描述 我们正在寻找一位牙科洽谈师。你的职责包括： 1、迎接患者 2、用愉快而专业的声音接听患者电话，让他们感到舒服，并鼓励他们走进我们的诊所。 3、与患者解释当前牙齿存在的问题以及治疗方案 4、和患者讨论财务付费安排（如果你不好意思谈钱，请不要申请） 5、确认医生和洗牙师的预约时间 6、公共关系能力 7、用我们的电脑系统做各种诊所日常管理工作（我们用Dentrix和微软Ofiice软件） 8、站在患者角度，帮助他们得到真正需要的治疗 9、与患者和团队成员的有效沟通 10、接受诊所其它方面工作的交叉培训
Desired Skills and Experience Happy, friendly, loves helping people! Two years of dental experience Dental Insurance PPO Dentrix Dental Software Customer Service Financial Arrangement Treatment Presentation Microsoft Office: Excel, Word CPR Website management Facebook Page management
技能和经验要求： 快乐、亲切、乐于助人 2年的牙科经验 牙科医疗保险PPO Dentrix牙科软件 客户服务 财务付款安排 讲解沟通治疗计划 微软Office：Excel，Word 心脏复苏术 网站管理 Facebook网页管理
About this company Our dental practice has been serving families throughout the Goochland, Western Henrico, and Richmond area for ten years. In November 2011 we relocated to a state-of-the-art facility using digital technology for radiographs, intra-oral photography, and have a chartless practice. We have a goal to serve one person from every nation on earth and you must enjoy working with people of different cultures! Our philosophy is to help our patients attain optimal dental health and in doing so, live healthier and happier lives. By nature, we are fairly conservative which means that we don’t recommend unnecessary treatment to patient, but we do not hesitate in recommending treatment that will make a patient healthier. We do for our patient what we would expect to be done for our families and ourselves. We enjoy developing long-term relationships with our team and with our patients. Our focus is not on a “quick fix”, but rather on helping someone obtain and maintain their dental health. We have a friendly and professional team that shares my total patient care oriented philosophy. We enjoy the fact that we change peoples lives…one smile at a time. If you want to find out more about us, visit our website at www.goochlanddentistry.com We have a team that gets along very well. We support and challenge each other to grow and be the best that we can be. We attend continuing education programs for both clinical and business development throughout the country.
If this sounds like a place where you would like to work, please email us.
关于公司 我们牙科诊所已经为古奇兰，西亨利克和里士满地区的家庭服务十年了。在2011年11月，诊所改造更新，采用顶尖设备，如数码X光技术，口腔内窥镜，电子病历系统。我们的目标是要为来自全球任何国家的人服务，你必须要喜欢和来自不同文化背景的人共事。 我们的宗旨是帮助我们的患者获得最佳的口腔健康，从而让他们生活的更健康更快乐。本质上来说，我们对治疗方案的制定趋于保守，这意味着我们并不会向患者推荐非必须性的治疗项目，但是我们会毫不犹豫向患者推荐带来健康的治疗项目。我们会像对待我们的家人和自己一样去对待患者。我们愿意和我们的团队和患者发展长期的关系。我们关注的不是“快速修复”，而是帮助一个人获得和保持长久的口腔健康。我们有友好专业的团队氛围，秉持以患者为中心的宗旨。我们享受自己正在改变人们生活的努力...一次就诊带来一个微笑。如果你想更多的了解我们，请登录我们的网站：www.goochlanddentistry.com。 我们团队成员相处愉快，互相支持，互相激励，不断成长。我们参加全国的临床和商业发展继续教育项目。 如果这听起来像是你愿意工作的地方，那么请发邮件给我们。
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二、正畸专科诊所招聘TCO的广告
Job description Treatment Coordinator - Orthodontics
Established Orthodontic practice is looking for a full-time Treatment Coordinator to join their team of professionals in the New York City area.
The ideal candidate has: - 3+ years Dental Office experience with at least 1 year in a dedicated Orthodontic practice (CDA a Plus)
- At least 1 year experience as an Orthodontic Treatment Coordinator
-Excellent organization and communication skills
-Dental and orthodontic terminology knowledge with ability to explain procedures and process in a clear, understandable manner
-Computer skills in MS Word, Excel and Orthodontic software
职位描述 牙科洽谈师—正畸 知名正畸诊所正在寻找全职牙科洽谈师加入他们在纽约地区的专业团队。 理想候选人需具备： - 三年以上牙科诊所经验，至少一年的正畸相关经验（最好有注册牙医助理资格） - 至少一年正畸洽谈师经验 - 出色的组织和沟通技巧 - 掌握牙科和正畸的专业术语，能够清晰易懂的解释治疗步骤和过程 - 熟练运用Word，Excel和正畸软件。
What we are offering:
-Competitive salary and performance bonuses!
-Medical Benefits after 6 months
-401K Plan
-Company Paid Holidays and Paid Personal/Vacation Time
-Life Insurance
-Continuous Training
-High-End office with a fun and professional staff
我们提供的待遇： - 优厚的薪金待遇和绩效奖金 - 入职6个月后享有医疗福利 - 401K养老保险 - 公司带薪假期和个人带薪休假 - 人寿保险 - 继续教育培训 - 有着幽默又专业团队的高端诊所
So, if you are a motivated treatment coordinator with 3+ years of orthodontic experience, please apply today!
Local candidates and candidates already making a move to New York will be considered. No relocation is offered at this time.
所以，如果你是一个有3年以上正畸工作经验，且积极进取的牙科洽谈师，请现在就申请吧！ 本地人和计划搬到纽约的候选人优先考虑。不提供搬迁补偿。
Top 3 Reasons to Work with Us
Downtown Manhattan Location
Thriving Ortho Practice
Great Staff and Office Environment
选择我们的3大理由 位于市中心曼哈顿区域 蓬勃发展的正畸业务 卓越的团队和办公环境
What You Will Be Doing
Assist Front Office handling incoming and outgoing patients
Work with Parents and Patients to develop treatment plans and payment options
你要做什么？ 帮助前台处理进来和离开的患者 和患者及其父母沟通，制定治疗计划和选择付款方式
What You Need for this Position
Experience and knowledge of:
- Dental Treatment Plans (i.e. Invisalign)
- Orthodontics' office experience a PLUS!
- Treatment Planning
- Patient scheduling
- Invisalign
- Scheduling software
- office manager
- CDA
- Sales experience
- Microsoft Office
为了做好这个职位，你需要具备什么？ 相关的经验和知识： - 牙科治疗计划（比如隐适美，译者注：隐适美是美国的隐形矫正品牌） - 正畸诊所经验（最好有） - 制定治疗计划 - 为患者预约时间 - 隐适美 - 预约软件的使用 - 诊所经理 - 注册牙医助理 - 销售经验 - 微软Office软件运用
What's In It for You
- Excellent compensation plan
- Benefits
- Long term opportunity
If you have Treatment planning experience and enjoy working in a busy practice, we look forward to hearing from you today!
诊所能为你做什么？ - 优厚的薪金方案 - 福利 - 长期发展机会 如果你有制定治疗计划的经验，并且喜欢在繁忙的诊所里工作，那么我们期待今天就收到你的申请！
此招聘广告的英文原文网址是： http://www.linkedin.com/jobs2/view/10347366?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A3203782721391512286978%2CVSRPtargetId%3A10347366%2CVSRPcmpt%3Aprimary
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周广原老师的微信公众号上，有很多篇周老师原创的语音阅读的沟通文章，非常实用，供大家免费学习提高。
【跟周广原学沟通】语音文章汇总的网址是：
https://mp.weixin.qq.com/s?__biz ... WzkayglTam%2BoCJ#rd （直接点击该网址，即可打开网页）
关注周老师微信公众号的方式：
方式一、在微信公众号上搜索“周广原”
方式二、点击下面这张图片，扫描二维码：
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发表于 2014-2-6 16:09:06
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发表于 2014-2-21 21:39:01